Terms and Conditions

These Terms & Conditions apply to all offers, orders, sales and deliveries by Palet, unless otherwise expressly agreed in writing.

Unless otherwise stated, any offer or quotation by Palet is subject to contract. 

An agreement shall take effect once an offer accepted by Buyer has been confirmed by Palet in writing. Orders for goods made to order are manufactured according to the customer’s selected design, glaze combination and specifications. Pursuant to Article 6:230p sub f under 1 of the Dutch Civil Code, the statutory right of withdrawal does not apply to such products. Orders for goods made to order therefore cannot be cancelled, returned or exchanged on the basis of the statutory withdrawal period.

Unless agreed otherwise all other orders may be canceled or changed within 2 (two) working days following the order confirmation by Palet. Any other change or cancellation of an order is subject to Palet’s written approval and is subject to conditions by Palet. 

If the price, discounts, or dates of delivery are based on an apparent error, Palet may correct the mistakes or cancel the order. All agreements shall at all times be subject to credit approval by Palet. The aforementioned does not prevent Palet from requiring at any time security for compliance with Buyer’s financial obligations.  

All quoted prices by Palet are in Euro. All prices are exclusive VAT and other government duties or taxes, as well as any costs incurred in the context of the agreement, such as administrative, transport and COD charges. These taxes and costs will be added to the sales price and form a part of the agreed invoiced amount due by Buyer. 

Price adjustment by Palet is allowed when the cost for any reason whatsoever proves to be higher for Palet than the price quoted, or is higher than foreseen by Palet at the time at which the agreement was reached. If a discount is agreed for the purchase of a certain quantity or range in an order, Palet is not obliged to apply the discount if fewer or different goods than those agreed are actually ordered. 

Unless expressly agreed otherwise, all orders are accepted based on pre-payment. Palet reserves the right to demand full or partial advance payment. Delivered goods remain the property of Palet until the full purchase price including delivery charges as well as interests payable on arrears is fully paid. Conditions of payment are stated on the invoice and are as below: Any invoice must have been paid on Palet’s bank account no later than 14 (fourteen) calendar days upon invoice date. If the invoiced amount is not paid within the payment term, then the Buyer is in default without any notice being required. In addition to any other rights and remedies Palet may have under applicable law, interest will accrue on all late payments at the rate of 1% (one percent) per calendar month or part of the month or the applicable statutory rate, whichever is higher. In the event that collection is necessary all collection costs are payable by Buyer. If the debt collection involves court proceedings, then all legal costs, including legal advice and representation in court and out of court, as well as all execution costs, shall be for the Buyer’s account. Even if the Buyer is of the opinion that the quality of the delivered goods or services is not in accordance with the agreed goods or services, this does not release him from the obligation to pay. If fewer goods are delivered, or received in good condition, than invoiced, and Buyer objects in good time, Buyer remains liable for the amount invoiced in respect of the goods received in undamaged condition.

In the event of any default by Buyer in the payment of any amounts or charges due, Palet has the right to postpone any further deliveries of any goods, without being liable for any losses by Buyer. Such right shall be in addition to, and not in lieu of, any other rights and remedies available under the agreement or at law. Set-off by Buyer of a claim (or alleged claim) against its debt to Palet will not be permitted otherwise than with Palet’s express written consent. 

Made-to-order tiles are normally produced within the estimated lead time stated at the time of ordering. Unless expressly agreed otherwise in writing, production and delivery dates provided by Palet are estimates. If Palet becomes aware of a material delay, the customer will be informed as soon as reasonably possible and, where possible, provided with an updated estimated delivery date.

Deliveries will ship from the Palet warehouse. The customer is obligated to check the packaging upon receipt of the goods and check that the number of packages corresponds to the delivery note. When distinctly agreed that Palet is responsible for delivery the following is applicable: If goods and/or packaging are damaged upon receipt the responsibility to accept the order with reservation and to make a remark of this on the delivery note lies upon the recipient. Any damage incurred during transport must be reported directly to the haulage contractor and Palet no later than 48 hours after receipt.

Palet can not be held responsible for delays by customs or local postal services. Unless expressly agreed otherwise, international deliveries are made DAP (Delivered at Place) in accordance with Incoterms® 2020. Import duties, import VAT, customs clearance charges and other destination-country charges are the responsibility of the customer. Palet has no control over these charges, which vary by destination country.

Palet tiles are individually produced using ceramic materials, ceramic glazes and in certain cases - randomized patterning processes. Variations in color, shade, glaze, surface, dimensions, thickness, planarity, pattern placement and the distribution or proportion of colors are inherent characteristics of the product.

Images, photographs, samples and representations generated through Palet’s online tile designer are intended as a visual guide. Due to the nature of ceramic production, the appearance of delivered goods may vary from digital representations and samples.

Unless expressly agreed otherwise in writing, Palet does not guarantee an exact colour, shade, pattern placement or proportion or distribution of colors per individual tile, box or complete order. Samples are representative of the relevant design and glaze combination but cannot guarantee an identical appearance in subsequent production batches.

Variations that fall within the normal characteristics and reasonable tolerances of individually produced glazed ceramic tiles and the relevant design are not considered defects or non-conformity. Nothing in this section limits any mandatory statutory rights available to consumers under applicable law.

Palet tiles are ceramic wall tiles designed and supplied for interior wall applications only. They are not designed, tested or supplied for use on floors or exterior surfaces.

Palet tiles may be used on interior walls in wet areas, including bathrooms and showers, provided that an appropriate waterproofing system, adhesive and grout suitable for the relevant application are used.

The customer is responsible for ensuring that the tiles are suitable for the intended application and that installation is carried out in accordance with applicable installation requirements and good professional practice.

Palet is not responsible for damage resulting from incorrect installation, use of unsuitable installation materials, or use of the tiles for applications for which they are not intended.

Customers are requested to inspect the goods as soon as reasonably possible after delivery.

Complaints regarding damaged, defective or otherwise non-conforming goods can be submitted to orders@palet.company. The customer should provide the order number, a description of the issue and, where reasonably possible, supporting photographs or video.

Visible transport damage should be reported as soon as reasonably possible after delivery so that Palet can investigate the damage and, where applicable, make a claim against the carrier. Palet will acknowledge complaints and aims to provide a substantive response within 5 business days. Palet may request additional information or inspect the goods where reasonably necessary to assess the complaint.

Where goods are found not to conform to the agreement, Palet will provide the remedies required under applicable law. Depending on the circumstances, this may include repair, replacement, a proportionate reduction of the purchase price or termination of the agreement.

The exclusion of the statutory right of withdrawal for made-to-order products does not affect the customer’s rights in relation to products that are damaged, defective or otherwise not in conformity with the agreement. Nothing in these Terms & Conditions limits any mandatory statutory rights available to consumers under applicable law.

Made-to-order goods cannot be returned or exchanged solely because the customer has changed their mind, where the statutory right of withdrawal is excluded under applicable law.

Any other voluntary return requires Palet’s prior written approval. Unless otherwise agreed, voluntarily returned goods must be unused, uninstalled and in their original condition and packaging.

Where a return is required because goods are damaged, defective or otherwise not in conformity with the agreement, Palet will provide return instructions and bear any return costs where required under applicable law. Customers should not return goods without first contacting Palet at orders@palet.company.

Palet can only be held responsible for any material damage caused by its products if it can be proved that such damage is due to error or negligence on the part of Palet or of its employees. To the extent permitted by applicable law, Palet is not liable for indirect or consequential losses, including operational losses or loss of earnings.

Nothing in these Terms & Conditions excludes or limits Palet’s liability to the extent that such liability cannot lawfully be excluded or limited.

These Terms & Conditions and any agreement between Palet and the customer are governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands, subject to any mandatory rights regarding applicable law and jurisdiction available to consumers under applicable law.

Palet is not responsible for any printing errors and price changes. Palet reserves the right to make changes or to discontinue the manufacture of any model without prior notice.